West Springfield is a medium-sized city located in the state of Massachusetts. With a population of 28,424 people and six associated neighborhoods, West Springfield is the 66th largest community in Massachusetts.

A relatively large number of people in West Springfield telecommute to their jobs. Overall, about 9.40% of the workforce works from home. While this may seem like a small number, as a fraction of the total workforce it ranks among the highest in the country. These workers are often telecommuters who work in knowledge-based, white-collar professions. For example, Silicon Valley has large numbers of people who telecommute. Other at-home workers may be self-employed people who operate small businesses out of their homes.

The education level of West Springfield citizens is very high relative to the national average among all cities (21.84%): 34.92% of adults in West Springfield have a bachelor's degree or even advanced degree.

The per capita income in West Springfield in 2022 was $41,433, which is low income relative to Massachusetts, and upper middle income relative to the rest of the US. This equates to an annual income of $165,732 for a family of four. However, West Springfield contains both very wealthy and poor people as well.

West Springfield is a very ethnically-diverse city. The people who call West Springfield home describe themselves as belonging to a variety of racial and ethnic groups. The greatest number of West Springfield residents report their race to be White, followed by Asian. West Springfield also has a sizeable Hispanic population (people of Hispanic origin can be of any race). People of Hispanic or Latino origin account for 13.08% of the city’s residents. Important ancestries of people in West Springfield include Irish, Italian, French, English, and Polish.

West Springfield also has a high percentage of its population that was born in another country: 18.14%.

The most common language spoken in West Springfield is English. Other important languages spoken here include Spanish and Slavic languages.